Netiquette 101

E-mail, telephone & cell phone etiquette

2 hour seminar offered in-house or public.

Common courtesy, social graces and socially acceptable behaviour are all part of a civilized society and human interaction. Cyberspace is no different. How you are perceived, your credibility and your levels of professionalism and ethics are judged by how you communicate with others (online). If you are online for commercial gain, lack of proper effective business e-mail etiquette may very well deter those who otherwise may have considered doing business with you.

Communicating by e-mail, telephone or cell phone although more immediate and personable, is no different from writing on your company letterhead. Tim Sanders, former Chief Solutions Officer of Yahoo!, estimates that 90% of business communication is e-mail based and that 10% of e-mail users receive adequate training. So chances are, your workplace and business is suffering from poor e-mail etiquette.

While too much formality and jargon can destroy good communication, there are some rules and tips essential for good e-mail etiquette. These are not limited to business and the workplace, but the majority of tips apply to general everyday e-mails. Your e-mails speak volumes about you. Make sure they say what you intend them to. Ignorance is not bliss online.

An entertaining presentation that gets the message across!